Lost, Damaged, or Missing Packages

At USA Reloading Supplies, we want to ensure that your purchase arrives in perfect condition and on time. We understand how important it is to receive your reloading supplies promptly and without any issues. If your package is lost, damaged, or missing, we’re here to help.

Lost Packages

If your tracking information shows that your package was delivered, but you did not receive it, please take the following steps:

  1. Check with neighbors: Sometimes packages are left with a neighbor or at a nearby location.
  2. Verify the address: Ensure that the shipping address provided during checkout was correct.
  3. Wait for an update: In some cases, packages may be marked as delivered up to 24 hours before actual delivery. Please allow a full business day for the package to arrive.
  4. Contact us: If you are still unable to locate your package, please reach out to us at sales@usareloadingsupplies.com or call +1 610-719-3376. We will work with the carrier to investigate and resolve the issue as quickly as possible.

Damaged Packages

If your package arrives damaged, please follow these steps:

  1. Inspect the package: If the outer packaging is damaged, take photos of the box and any visible damage to the items inside.
  2. Contact us immediately: Please email us at sales@usareloadingsupplies.com or call us within 5 days of receiving your order. Be sure to include photos of the damage and your order number.
  3. Resolution options: Depending on the extent of the damage, we will offer a replacement or a refund, and we’ll cover any return shipping costs.

Missing Items

If any items are missing from your order:

  1. Check the packing slip: Review the packing slip to ensure all items shipped in the same box. Some orders may arrive in multiple shipments.
  2. Contact us: If an item is missing and not listed as shipping separately, please contact us immediately at sales@usareloadingsupplies.com. We’ll investigate the issue and send out the missing item(s) right away.

At USA Reloading Supplies, your satisfaction is our top priority. We’re committed to resolving any shipping issues quickly and efficiently, so you can focus on what you love—reloading!

Frequently Asked Questions

What payment methods do you accept?

We accept several secure payment methods, including direct bank transfers, credit/debit cards, and cryptocurrency to ensure a reliable and smooth transaction process.

Do you ship internationally?

Yes, we offer international shipping. For shipping rates and options to your country, please contact us at sales@usareloadingsupplies.com.

How long will it take to receive my order?

Once your order is placed, we process it within 1-2 business days. Shipping times vary based on your location, but we offer several expedited shipping options at checkout. You will receive tracking information as soon as your order is shipped.

Can I track my order?

Yes, all orders come with tracking information that will be sent to you via email once your order has been shipped. You can track your package directly from our website or through the carrier’s site.

What is your return policy?

We offer a 30-day return policy on most items. If you’re not satisfied with your purchase, please contact us at returns@usareloadingsupplies.com within 30 days of receipt, and we will guide you through the return process. Items must be returned in their original condition.

How can I contact customer support?

You can contact our customer support team via email at sales@usareloadingsupplies.com or by phone at +1 610-719-3376. Our support team is available Monday to Friday, 9:00 AM – 6:00 PM EST, and Saturday, 10:00 AM – 4:00 PM EST.

Still have a question?

Please contact us for more information.

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